Soikie

Soikie Privacy Policy

Last Updated: June 12th, 2025

Soikie, LLC ("Soikie," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or mobile application (collectively, the "Platform") and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to all users of the Platform, including parents and guardians seeking services, referred providers ("Soikies"), and any individuals accessing or using our services. We operate in compliance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), the Florida Digital Bill of Rights, the Children's Online Privacy Protection Act (COPPA), and other relevant federal, state, and local laws.

We are a trusted network platform only. We do not employ any providers, take service fees, or act as an agent in any agreement between users. By using the Platform, you acknowledge and accept that we are not responsible for the outcome of any relationship initiated through Soikie.

Definition of Personal Information

"Personal Information" means any information that identifies, relates to, describes, or is capable of being associated with a particular individual, including but not limited to name, email address, IP address, device ID, and behavioral or demographic information.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through your interactions with Soikie across digital platforms, including our website, mobile applications, email, and electronic messaging. It governs how we collect, use, and disclose personal and non-personal information when you interact with our Platform. It does not apply to third-party websites or applications that may be linked through our services. Soikie does not control, and is not responsible for, the content or practices of those third-party services. By accessing or using the Platform, you agree to this Privacy Policy and consent to the practices described herein. This policy is governed by the laws of the State of Florida.

2. Information We Collect and How We Collect It

We may collect several categories of personal and non-personal information from users of the Platform. This includes:

A. Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Create an account or complete a profile;
  • Fill out forms or submit applications;
  • Correspond with us by email, phone, or through the Platform;
  • Participate in video calls, background checks, interviews, or onboarding;
  • Post or transmit information to other users;
  • Make a payment or subscribe to services.

This may include your name, email address, phone number, postal address, photograph, date of birth, education history, employment status, qualifications, availability, emergency contacts, and payment information.

B. Information from Third Parties

We may collect information about you from other users, public sources, background check providers, identity verification services, payment processors, or analytics providers to confirm your identity or eligibility and to personalize your experience on the Platform.

C. Information Collected Automatically

When you interact with the Platform, we automatically collect certain technical data through cookies, web beacons, and other tracking technologies. This may include your IP address, browser type, operating system, device information, unique device identifiers, advertising IDs, inferences drawn from your activity for personalization, time spent on pages, referring website, and general location.

3. How We Use Your Information

We use the information collected about you for the following purposes:

  • To register, verify, and manage user accounts;
  • To provide, personalize, and improve our services and features;
  • To connect families and Soikies for service matching and messaging;
  • To process payments and send confirmations or receipts;
  • To verify identity, conduct background or credential checks;
  • To communicate with you about your account, updates, promotions, and support inquiries;
  • To conduct analytics, research, and reporting to improve the Platform;
  • To enforce our Terms of Use and protect the integrity and safety of our users;
  • To comply with legal obligations, such as tax, regulatory, or law enforcement requirements.

We may aggregate or anonymize your information for any lawful purpose, including improving Platform functionality and developing new offerings. We do not use your information for cross-context behavioral advertising or sell your personal data.

4. Sharing and Disclosure of Information

We may share or disclose personal information with:

A. Service Providers — We use vendors and contractors to perform services on our behalf, such as hosting, payment processing, analytics, identity verification, background checks, email delivery, and customer support.

B. Other Users — Families may view limited profile details of Soikies, and vice versa, to facilitate introductions and scheduling. Users can control visibility preferences through account settings.

C. Affiliates and Business Partners — We may share information with affiliated companies or partners who help us deliver services or operate parts of the Platform.

D. Legal Authorities — We may disclose your information in response to lawful requests by public authorities, including court orders, subpoenas, or to meet national security or law enforcement requirements.

E. Business Transfers — In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.

F. With Consent — We may share your personal information with third parties when you explicitly consent to such sharing.

We do not sell or rent your personal data to third-party marketers or share it for targeted behavioral advertising.

5. Your Choices and Rights

You may have the following rights depending on your location:

  • Access and receive a copy of your personal data;
  • Correct or update inaccurate or incomplete information;
  • Request deletion of your account and personal information;
  • Object to processing or restrict use of your data;
  • Withdraw consent where applicable;
  • Opt out of the sale or sharing of personal information, if applicable.

You can manage your privacy settings and profile visibility from your account. To exercise additional rights under CCPA, the Florida Digital Bill of Rights, or other applicable laws, please contact us at support@soikie.com. We may require identity verification.

6. Cookies and Similar Technologies

We use cookies, pixels, tags, and local storage technologies to:

  • Authenticate users and maintain sessions;
  • Measure site traffic and usage trends;
  • Deliver targeted content and remember preferences;
  • Prevent fraud and enhance security.

We may also use third-party analytics providers such as Google Analytics or Meta Pixel, which may collect information about your use of the Platform. These providers may use cookies or other technologies to deliver analytics and targeted content. Their use of your data is governed by their respective privacy policies.

You can configure your browser to reject cookies, but this may limit your ability to use some features of the Platform. We do not engage in cross-context behavioral advertising, and our systems do not respond to Do Not Track signals.

7. Retention and Security of Data

We retain your personal data only as long as necessary for the purposes described in this Policy or as required by law. This may include different retention periods depending on the type of data, user type, and applicable regulations. For example, profile and contact data may be retained for up to 24 months following account deletion, while financial transaction records may be retained longer to comply with tax and audit obligations.

We implement reasonable administrative, technical, and physical safeguards to secure your data from loss, misuse, unauthorized access, disclosure, or alteration. These include encryption, access controls, and regular security reviews. In the event of a data breach, we will notify affected users via email or Platform alerts and notify regulators as required by applicable law. Our response includes investigation, containment, and mitigation steps.

8. Children's Privacy (COPPA Compliance)

Our Platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If we learn that we have collected information from a child in violation of applicable law, we will delete it promptly.

Parents or legal guardians who believe their child has submitted personal information without their consent should contact us at support@soikie.com so we can take appropriate action.

9. California and Florida Privacy Rights (CCPA & Florida Law)

Under the California Consumer Privacy Act (CCPA) and Florida Digital Bill of Rights, residents of these states may:

  • Know what categories and specific personal data we collect, use, disclose, and retain;
  • Request deletion of their personal data (subject to exemptions);
  • Correct inaccurate personal information;
  • Opt out of the sale or sharing of personal data (we do not sell or share);
  • Limit the use of sensitive personal information;
  • Not be discriminated against for exercising these rights.

To submit a verified request, please contact us via support@soikie.com. We may require identity verification. You may also designate an authorized agent to act on your behalf.

10. International Data Transfers

Our Platform is operated in the United States. If you access the Platform from outside the U.S., you understand that your data may be transferred to and stored in the U.S. and may be accessible to U.S. authorities under lawful processes. We take steps to ensure appropriate safeguards are in place for any such transfers.

11. Third-Party Services and Links

Our Platform may contain links to third-party websites or services that are not operated or controlled by Soikie. We are not responsible for the privacy practices, terms, or content of such sites. Accessing any third-party website or service is at your own risk and governed by their respective privacy policies.

We disclaim all liability for any personal information you choose to provide on or through those third-party sites.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of material changes through the Platform, email, or other appropriate means. Your continued use of the Platform after changes indicates your acceptance of the updated policy. Please review it regularly. The date of the last update will always be indicated at the top of this page.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at support@soikie.com

14. User Responsibility

Soikie does not independently verify the accuracy of user profiles, background checks, certifications, or personal references. Families and providers are solely responsible for evaluating each other, including conducting interviews, requesting references, and using personal judgment when engaging in any service relationship. By using the Platform, you acknowledge and accept full responsibility for your decision-making and interactions with others on the Platform.

15. Global Users

Although the Platform is designed for use within the United States, individuals accessing it from jurisdictions outside the U.S. (including the EU/EEA) may have additional data rights. We will evaluate and respond to such requests in good faith and in accordance with our legal obligations. All users understand and agree that their information will be transferred to and processed in the United States.

This Privacy Policy reflects our commitment to protecting your data and providing a trusted experience on the Soikie Platform.